customer service

Shipping & Cost

We will always ship as soon as possible, check the exact maximum shipping days with each individual item. The absolute maximum is 5 working days.
If an article is temporarily out of stock or due to unseen circumstances we won't be able to ship it within 5 working day, we’ll immediately contact you via email.


Payments are made through the options shown in the webshop and are all in advance.


All our pieces are made with the greatest quality gold filled material.
Almost all of our jewelry is hand-made to order and every one of our pieces is one-of-a-kind.

Exchanges & Returns
Once an order is placed, please be advised that any modifications to the order (such as a change in color, necklace lenght or a cancellation) must be made within 24 hours of placing the order. Please make those requests in writing to

business information:

lux & luz


phone: + 32468415937

company number (ondernemingsnummer Belgie): 0676.816.015

VAT number: 0676.816.015

bank: Belfius